

MAXcallcommand allows any-size business to deploy a robust hosted call center solution to improve customer care operations, enhance employee productivity and increase sales. Designed to support any size business, MAXcallcommand enables companies to maximize staff efficiency while improving overall customer experience. Its hosted browser-based access model requires no extensive capital investment in servers, software, maintenance, or specialized staff. MAXcallcommand is priced monthly per queue and agent, and typically costs 70% less than premised-based systems. It works seamlessly with Vantage’s MAXvoice communications service and it will improve these customer-facing areas of your business:
Dynamically route calls to who is best suited - no matter where they work
MAXcallcommand enables local and remote staff, including telecommuters, to act in concert as a single call center unit, dynamically moving calls to available personnel regardless of location. Administratively, users can implement multiple queues and skills-based routing to route callers quickly and efficiently based on specific customer need without having to pass customers from employee to employee or leave them on hold for extended periods.
Empower supervisors to maximize operations to meet ‘current’ customer demand
MAXcallcommand’s web-accessible Supervisor Workspace displays real-time call activity and agent status, allowing call center management to implement changes on-the-fly so that your agents are optimally deployed to minimize customer hold time. Efficiently move agents in to high activity (or high value) queues and out of slow queues, prioritizing calls based on business goals.
Real-time and historical queue and agent reports to drive business success
Deliver the data needed to make informed decisions on how to best serve your callers, improve business operations, staff scheduling, and to design group and individual training programs all continually evolving to meet changing customer demand. Web-accessible supervisory and administrative functions allow real-time viewing of call activity and call center management from anywhere.