How Can Vantage Unified Help?

Mobility: Take calls from your patients from the office, the road, or from home. Even when away from your desk, make calls from your practice number. Vantage Unified gives you the real flexibility and the power of mobility, anytime and anywhere.

Voicemail Transcripts: All voicemail messages are sent to your email “inbox”, for instant review and prioritization from your laptop or handheld device. Read the transcript of the voicemails to decide the urgencies, saving you time.

App-Enabled: Vantage Unified provides a web portal and the AddVantage mobile app empowering seamless integration of all devices across the organization for phone calls, text messages, and voice messages. Our MAXvoice services provides central tracking with action logs, and easy retrieval of records at your fingertips.

Automated Attendant: Incoming calls are handled by your customized practice greetings and calls flows (office hours vs office-closed). This is easily managed to support bad weather or other unplanned office closings. Callers are provided with a directory of options such as departmental or functional routing (appointments, billing, test results), dial-by-name, dial-by-extension, with call routing to 3rd party answering services as well.

Efficiency: Route every call to the right person, without any manual intervention. Quickly view and prioritize missed calls and patient messages, with click-to-dial callback. Use our web portal for immediate call adjustments, or dial 611 to reach Vantage’s Support Concierge for help.